Refunds/Returns Policy

While the Consumer Guarantees Act and Fair Trading Act provide the basis for Ozospa NZ Ltd/Dr Hisham's Oral Care System returns policy, we in fact go above and beyond the expectation of these two statutory laws. Ozospa has a 30 day Money Back Satisfaction Guarantee with printed proof of purchase. 

Consumer Guarantees Act 1993

The Consumer Guarantees Act sets out minimum standards for goods sold by In the event that goods sold are deficient or are faulty, the retailer has the right to repair, replace or refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.


There are two options available for our customers who would like to return a product -

  1. Exchange

    If a product is unsatisfactory, we can offer to exchange it for another one. Proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product.

  2. Money Back Guarantee 
    Our Money Back Guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our stores within the last 60 days they may obtain a refund. A refund will be made in NZ dollars, as the original purchase, excluding shipping.